Licensing and approvals

Facility Licensing & Approvals in Abu Dhabi

DoH facility licensing involves category-specific standards, document checks and inspection, with many transactions handled through TAMM. We prepare the application, coordinate professional licensing and primary source verification for your clinicians, and resolve inspection comments through to licence issue. Timelines are planned so clinicians are licensed before opening.

The rules of the ground

Who regulates and pays in Abu Dhabi

Abu Dhabi was the first emirate to make health insurance compulsory. UAE nationals are generally covered by Thiqa, a government programme administered by Daman, while expatriates are covered through employer-sponsored plans, with a Basic product for lower-income workers and enhanced plans above it. Daman is the largest payer, alongside private insurers and administrators. Claims flow through Shafafiya under DoH rules, so coding accuracy, clinical documentation and pricing compliance directly decide how much a provider is actually paid.

DoH (Department of Health, Abu Dhabi)

Regulator for the whole emirate: licenses facilities and professionals, sets insurance and pricing rules, and audits quality and claims.

TAMM

The Abu Dhabi government services platform through which many DoH licensing transactions for facilities and healthcare professionals are carried out.

Malaffi

Abu Dhabi's health information exchange. DoH expects licensed facilities to connect and share patient records through it.

Shafafiya

The DoH e-claims and data exchange platform used for eligibility, prior authorisation, claims and remittance between providers and payers in Abu Dhabi.

Scope

What we deliver in Abu Dhabi

01

Licensing pathway assessment

Confirmation of the correct authority, facility category and service list for your project, with every approval, document and dependency mapped into a single sequenced plan before any fees are paid.

02

Initial approval and design review

Preparation and submission of initial approval applications and design drawings, checked against the applicable facility guidelines for room sizes, clinical zoning, infection control, services and accessibility.

03

Practitioner licensing support

Document preparation, primary source verification tracking and exam scheduling for doctors, nurses and allied staff through DHA, DoH, MOHAP, SCFHS or DHP, aligned with your opening date.

04

Inspection preparation

A mock inspection against the regulator's checklist covering policies, equipment, emergency readiness, waste management and records, with a close-out list completed before the official visit.

05

Related permits and radiation licensing

Coordination of civil defence, municipality and waste permits, and FANR licensing for X-ray and other radiation-emitting equipment, so the health licence is not held back by an external approval.

06

Amendments, renewals and compliance calendar

New specialties, added services, relocations, ownership or medical director changes and annual renewals handled through the right channel, supported by a compliance calendar that flags expiries in advance.

Process

How the work runs

  1. Scope the licence

    We confirm the facility type, services and licensing authority, and list every approval, document and practitioner licence the project will need.

  2. Prepare the file

    Documents, drawings, policies and practitioner files are assembled, cross-checked and reviewed against the regulator's current requirements before anything is submitted.

  3. Submit and track

    Applications are filed through the correct portal and tracked daily, with every regulator comment answered quickly, completely and in the format requested.

  4. Inspect and activate

    After a mock inspection and close-out, we coordinate the official inspection and the steps that activate the licence for patient care.

  5. Stay compliant

    Renewals, amendments and licence expiries for the facility and every practitioner are managed from one shared calendar, so nothing lapses unnoticed.

Frequently asked questions

What should I expect from a healthcare consultancy in Abu Dhabi?
A healthcare consultancy in Abu Dhabi should know DoH standards in detail, not just the application form. Expect support on feasibility, facility licensing, professional licensing, Malaffi connectivity, Thiqa and Daman network access, and Shafafiya billing, sequenced so your facility is compliant and billing-ready at opening.
Do I need to connect to Malaffi?
DoH expects licensed facilities to participate in Malaffi, the emirate's health information exchange. That means choosing an EMR that can integrate and planning the connection as part of setup. We factor Malaffi into system selection and go-live planning.
How important is Thiqa for a private clinic?
For many specialties it is important, because Thiqa covers UAE nationals, a patient group with strong demand for private care. Whether it matters for your clinic depends on location and services. We assess the patient mix before you invest time in any network application.
Does the same setup apply in Al Ain?
Al Ain is regulated by the same Department of Health, so the licensing framework and Shafafiya rules are the same. The market is different, however, with a larger national population and distinct referral patterns, so feasibility and network priorities should be assessed separately.
What is involved in healthcare facility licensing in Dubai?
In Dubai, facility licensing runs through DHA's Sheryan system. The facility licence is first issued in an inactive state and must then be activated, which requires items such as a valid trade licence, an appointed medical director and an EMR that meets NABIDH requirements. Design review, inspection and practitioner licensing run alongside. We map and manage each step for your facility type.
How is licensing different in Abu Dhabi and the northern emirates?
Abu Dhabi facilities are licensed by the Department of Health, with applications handled through the TAMM government services platform and requirements such as Malaffi connectivity. Facilities in Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah fall under MOHAP. Standards, fees and inspection checklists differ, so a plan that works in Dubai cannot simply be copied.

Complimentary 30-minute call

Talk it through with Dr. Neeraj.

Tell us where your facility is today and where you want it to be. You leave the call with a clear next step.